Safety
Safety, service limits and crisis support
Innertune Counselling is not a crisis service. If you or someone else is in immediate danger, call 000 or go to your nearest hospital emergency department.
If you need help now
Innertune is not a crisis service
If you or someone else is in immediate danger, call 000 or go to your nearest hospital emergency department, wherever you are in Australia.
- 000 Emergency services Police, ambulance or fire if you or someone else is in immediate danger
- 13 11 14 Lifeline Crisis support and suicide prevention
- 1800 737 732 1800RESPECT Domestic, family and sexual violence counselling
Availability and call charges vary; check the service website where possible.
More support, by what you need
Suicidal thoughts or emotional distress
- 1300 659 467 Suicide Call Back Service Professional telephone counselling
- 1300 22 4636 Beyond Blue Anxiety, depression and mental health support
Children and young people
- 1800 55 1800 Kids Helpline For young people aged 5–25
Men
- 1300 78 99 78 MensLine Australia Emotional health and relationships
Aboriginal and Torres Strait Islander people
- 13 92 76 13YARN Culturally safe crisis support for Aboriginal and Torres Strait Islander people
Interpreting
- 131 450 TIS National Interpreting: ask to be connected to any service above
Mental health lines in each state and territory
Local emergency and crisis options depend on where you are physically located. For online sessions, your location is confirmed at the start of each session.
- 1800 011 511 New South Wales NSW Mental Health Line
- Find your local triage line Victoria Your local Area Mental Health and Wellbeing Service triage line
- 1300 642 255 Queensland 1300 MH CALL
- 1300 555 788 Western Australia Mental Health Emergency Response Line (Perth); Rurallink for regional WA. Rurallink: 1800 552 002
- 13 14 65 South Australia Mental Health Triage Service
- 1800 332 388 Tasmania Access Mental Health
- 1800 629 354 Australian Capital Territory Access Mental Health
- 1800 682 288 Northern Territory NT Mental Health Line
Couples and family sessions: safety first
Couples or family sessions may not be appropriate where there is current fear, coercive control, severe abuse or a significant power imbalance. Suitability and safety are assessed before joint work, and individual support or specialist referral may be recommended.
In practice, this means:
- I may meet with each person individually before any joint sessions.
- Joint sessions may be paused or stopped if safety concerns come up.
- Family violence is never treated as a communication problem to be solved together. If you’re experiencing it, your safety and specialist support come first.
If you’re worried about your safety or someone else’s, 1800RESPECT is available 24/7 on 1800 737 732.
When I may recommend another service
Sometimes another service is a better fit, either instead of counselling or alongside it. If so, I’ll explain why and help you find it.
| Situation | Where to turn |
|---|---|
| Immediate danger to you or someone else | Call 000, or go to your nearest hospital emergency department. |
| Thoughts of suicide or a mental health crisis | Lifeline 13 11 14, the Suicide Call Back Service 1300 659 467, your state or territory mental health line (in NSW, 1800 011 511), or your GP. |
| Domestic, family or sexual violence | 1800RESPECT 1800 737 732, or a specialist family violence service. |
| Legal questions, parenting arrangements or court matters | A family lawyer, or the Family Relationship Advice Line 1800 050 321 for information about Family Dispute Resolution and separation services. |
| ADHD or autism assessment, diagnosis or medication | Your GP, who can refer you to a paediatrician, psychiatrist or psychologist. |
| Complex or high-risk mental health needs, such as an eating disorder or severe substance use | Your GP, a psychologist or psychiatrist, or a specialist service. |
Children and young people
I hold a current Working With Children Check. Counselling for children needs a parent or guardian’s consent, and children’s own agreement matters too. Young people need some privacy for counselling to work, so we agree at the start what will be shared with parents, while being clear that safety concerns are always shared.
Like all counsellors who work with children in NSW, I follow child protection requirements, including mandatory reporting when a child may be at risk of significant harm.
Confidentiality and its limits
What you share is confidential. Information may be shared without consent where permitted or required by law: for example, a serious concern about your safety or another person’s, a concern about a child or young person where reporting or protective action is legally required, or a court order, subpoena or other valid legal requirement. See the privacy policy for how personal information is handled.
Online sessions
Local emergency and crisis options depend on where you are physically located. At the start of each online session, we confirm the state or territory and the place you are attending from, so the right local services can be contacted if needed. See the mental health lines in each state and territory.
Between sessions
I can’t respond to urgent messages between sessions. If you need urgent support, please call one of the crisis lines above, or 000 in an emergency.
Next step
Ready when you are
If counselling feels right for you, request a free 15-minute call or an appointment.
The fit call is a brief, free chat to check whether Innertune suits what you’re looking for. It isn’t counselling, assessment or crisis support.